Privacy Policy
Pines Camp Counsel respects your privacy. This policy explains how we collect, use, and protect your information when you visit our website, make a reservation, or communicate with us.
Your information is yours. We treat it that way.
Information we collect
When you interact with Pines Camp Counsel, we may collect the following:
Information you provide: Name, email address, phone number, reservation details, and payment information — processed exclusively through secure third-party providers.
Automatically collected information: IP address, browser type, device information, and website usage data through cookies or analytics tools.
We collect only the information necessary to operate our reservation system and provide our services.
How we use your information
We use your information to process and manage reservations, communicate with you about your booking, send reservation confirmations and service updates, respond to support requests, improve our website and services, and comply with legal or regulatory obligations.
We do not use your information for marketing purposes without your explicit consent.
SMS communications
If you provide your phone number when making a reservation, you may receive transactional SMS messages related to your booking. These messages may include reservation confirmations, pickup zone instructions, service reminders, and cancellation confirmations.
We send transactional messages only. We do not send marketing SMS messages.
Message frequency varies based on your reservation activity. Message and data rates may apply. You can opt out at any time by replying STOP. Reply START to opt back in. Reply HELP for assistance or contact us at counselors@pinescampcounsel.com.
Sharing of information
We do not sell, rent, trade, or share your personal information with any third party for their own use. Ever.
We work with a small number of trusted service providers who help us operate our business — including payment processors, our reservation platform, messaging providers, and website hosting services. These providers receive only the minimum information necessary to perform their specific function, and are prohibited from using your data for any other purpose.
We may disclose information if required by law or to protect the safety of our guests or community.
Data security
We use reasonable technical and administrative safeguards to protect your information. While no system can guarantee absolute security, we take appropriate steps to protect your data.
Payment information is processed through secure third-party payment processors and is never stored directly by Pines Camp Counsel.
Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and improve the user experience. These tools collect anonymous usage data and do not identify individual visitors. You can adjust your browser settings to disable cookies if you prefer.
Your privacy choices
You may request to access the personal information we hold about you, correct inaccurate information, or request deletion of your data where applicable. Send requests to counselors@pinescampcounsel.com and we'll respond promptly.
Children's privacy
Our services are not directed to individuals under the age of 13 and we do not knowingly collect personal information from children.
Updates to this policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date.
